Return Window.
The No Youchie Refund and Returns Policy gives you 30 days from your purchase date to send eligible items back. We want you to feel good about shopping with us, and that includes feeling confident about returns.
If something goes wrong or your item doesn’t show up as expected, let us know right away. We’ll work with you to fix the problem and make things right. Our goal is to make sure every customer feels heard, helped, and happy.
Items Eligible for Return.
The No Youchie Refund and Returns Policy allows returns only on unopened jars or items that arrive damaged. We want to keep everyone safe, so we can’t take back used or opened jars.
If your order shows up damaged, take a clear photo and send it to us when you reach out. This helps us understand what happened and makes it easier to solve the issue quickly.
Refunds: Case by Case.
The No Youchie Refund and Returns Policy handles each refund request one at a time. We take time to look at every situation with care so we can make the best decision for you.
After we review your request, we’ll share the outcome as soon as we can. We always aim to be fair and kind while making sure you feel heard and respected.
Money Back Guarantee.
Our 1 oz jars always come with a Money Back Guarantee. If you try one and don’t feel relief, contact us and we’ll make it right—no stress, no hassle. Your comfort and satisfaction matter most.
5. How to Start a Return.
To start a return, send us an email with your order number, reason for return, and a photo (if the item is damaged). We’ll guide you through the next steps and help get things sorted quickly.
6. Processing Time.
Once we approve your return, we’ll process it as soon as we receive the item back. Refunds can take 5–10 business days to show up, depending on your bank or payment method.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded only exchanged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at NoYouchie@gmail.com and send your item to: No Youchie, 402 Vermont Street, Waterloo Iowa 50701
Shipping returns
To return your product, you should mail your product to: No Youchie, 402 Vermont Street, Waterloo Iowa 50701.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at noyouchie@gmail.com for questions related to refunds and returns.
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